Returns & Refunds

Do you want to return something? No problem!

You have 15 days from when your order has been dispatched to send us a return request. We remind you that as soon as your return request has been placed, you have a maximum of 30 days to allow us to receive your return parcel in our warehouse.
After this deadline, the return may not be accepted.
The shipping costs of the return will be borne by the customer, except in the case of free return promotions.
Shipping information

Click on Ask for a return and follow the guidelines to ask for a return specifying the reasons of your choice and selecting the shipping method that you prefer.
If you have any doubts consult our FAQ

You will receive a request acceptance by email.
In the email you will find the instructions for returning items according to the shipping method you have selected: DHL Express or a courier of your choice.
In the first case you will find attached in the email the return label you have to print and put on the package before the pick-up and also the link where you can book the pick-up of your return. In the second case instead you will find the steps to follow for returning items on your own.
We remind you that every return must be shipped from the same country in which it was delivered.

Prepare the package with the item you want to return following the instructions you have received by email and wait for the courier to arrive. If you prefer you can also bring the parcel to a DHL EXPRESS SERVICE POINT.
If you have lost the return label, contact our Customer Care.

Once your package returns to our warehouse and after approving the return, we will provide a refund for the same value of the garment/s you have returned to us.
Returns will be processed within 10 business days from when we received them.
We remind you that any original shipping cost is not refundable.

We will provide a refund using the same method you used to make the payment.
Your balance will be updated within 14 business days after the refund confirmation, according to your bank processing times.

If you choose not to use our return service with DHL Express, you can also arrange the return shipping, entirely at your expense, by using a courier of your choice.
Remember that in this case you will be entirely responsible for the return shipping and for any failure or late delivery to Osit Impresa.
If you have received a wrong or damaged item, contact our Customer Care
In case of non-reporting to our Customer Care and/or items returned without a confirmed fabric defect and/or without the internal composition label,we cannot guarantee a refund/exchange.
We do not exchange items and it is not possible to exchange items bought in the Online Shop in a Subdued store,or vice versa.
If you still have any doubts about Returns, consult our FAQ.