Options, times and shipping costs
All orders are shipped within 1-3 working days from the order date, while delivery times vary depending on the shipping option selected at checkout. Please note that the available shipping methods may vary depending on the destination country. Additionally, you cannot modify the delivery option after placing the order.
Shipping times may be delayed due to holidays. Nonetheless, products will be delivered within 30 calendar days, as required by law. In case of issues or non-receipt of your order, please contact Customer Care within 30 days from shipment to receive assistance. Otherwise, we will not be able to guarantee a refund and/or reshipment.
The following fees are valid for orders placed from 12th February 2025. For orders placed before, please contact our Customer Care.
Standard Shipping
Currently, Standard Shipping is not available for shipments to Italy, the United States, and non-European countries.
Delivery Times
By choosing the Standard option, Your order will be delivered within 3 to 7 working days. Delivery times may vary depending on the destination country.
Shipping Costs
Shipping costs may vary depending on the country. Once a specific threshold is reached (subject to change by country), you will be eligible for free shipping, but only if you choose the Standard shipping option.
- Belgium and France: €5 / free over €60
- Germany: €9 / free over €100
- Netherlands: €5 / free over €60
- Spain: €5 / free over €45
- Other European countries: €5 / free over €100
- United Kingdom: £9 / free over £70 (The total amount at checkout includes all applicable customs duties and taxes.)
- Switzerland: CHF 5 / free over CHF 100 (The total amount at checkout includes all applicable customs duties and taxes.)
Express Shipping
The Express shipping service is available for all the countries we ship to.
Delivery Times
By choosing the Express option, your order will be delivered within a maximum of 2 working days. Delivery times may vary depending on the destination country. Orders to the United States will take 3 to 4 working days to arrive.
Shipping Costs
Shipping costs may vary depending on the country. Once a specific threshold is reached (subject to change by country), you will benefit from a discount on the Express shipping cost.
- Italy: €9 / free over €50
- Belgium and France: €9 / €3.95 above €60
- Germany: €12 / €4.95 above €100
- Netherlands: €9 / €3.95 above €60
- Spain: €9 / €3.95 above €45
- Other European countries: €9 / €3.95 above €100
- United Kingdom: £12 / £4,95 above £70 (The total amount at checkout includes all applicable customs duties and taxes.)
- United States: $12 / Free above $100 (The total amount at checkout includes all applicable customs duties and taxes.)
- Switzerland: CHF 12 / CHF 8 above CHF 100 (The total amount at checkout includes all applicable customs duties and taxes.)
- Non-European countries: €15 / €8 above €80. Costs and thresholds may vary depending on the destination country.
We remind you that, in case you decide to customize the delivery of your order through ODD and/or authorize the courier to deliver the package without a signature for receipt and to leave it unattended (e.g., mailbox, garden, outside the front door, etc.), we are not responsible for any theft and/or loss of the package, and in any case, we cannot guarantee a refund or a new shipment.
If the package shows clear signs of tampering at the time of delivery by the courier, it is advisable to accept the delivery "with reservation". Otherwise, we cannot guarantee the acceptance of any claims reported at a later time.