Return and exchanges

Return and exchanges

Do you want to return something? No problem!

Returning items with Subdued is very simple: you can send your purchase back using DHL's online solutions.

You have the right to withdraw from the contract within 14 days after you, or a third party appointed by you, has received the order. To proceed with the return request, access the "Returns and Refunds" section and follow the instructions to proceed with the return of the product, stating the reasons for your choice.

As soon as we receive your request, we will send you a confirmation email. The email will include shipping instructions and a link to use to book the collection. We remind you that every return must be sent from the same country in which it was delivered. To comply with the withdrawal deadline, all you need to do is send the request before the expiry of the withdrawal period (14 days from the date of delivery), following this procedure and what is written in the email confirming the exercise of the withdrawal. Once these terms have been exceeded, the return may not be accepted. Once we have received the package and approved the return, you will be reimbursed the value of the garment or garments you returned to us. Transport costs will be borne by the purchaser. The return costs, Italy excluded, (for more details, click here) will be deducted from the refund, and you will be refunded to the same payment method you used for the initial transaction. If you prefer you can return the item entirely at your own expense using a different courier. Remember that in this case you will be entirely responsible for the return and any failure or late delivery to Osit Impresa. If you have received an incorrect or damaged product, please write to ordini@subdued.com and indicate this as the reason for the return in the online return request form. The entire process should be carried out in the same manner described above. For your protection, we suggest refusing or accepting packages or envelopes delivered by couriers that show signs of damage as under "conditional delivery".

There are no exchanges.




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