Shipping Information

Shipping and return charges

Shipping charges applied to purchases and returns are as follows:
(except for any ongoing promotions)

Italy Shipping costs up to a maximum of EUR 9; free shipping on orders over EUR 100. Shipping charges on returns free.
EU Countries Shipping costs up to a maximum of EUR 14; Free shipping on orders over EUR 100. Shipping charges on returns up to a maximum of EUR 14.
UK Shipping costs up to a maximum of GBP 14; free shipping on orders over GBP 100. Shipping charges on returns up to a maximum of GBP 14. Custom duties may be applied randomly or according to your order amount, depending on your Import/Export Country Regulations. See the UK Government website for further information.
USA Shipping costs up to a maximum of USD 26. Free shipping on orders over USD 100. Shipping charges on returns up to a maximum of USD 15. Custom duties may be applied randomly or according to your order amount, depending on your Import/Export Country Regulations. See our FAQ for further information.
Rest of the world and Switzerland Shipping charges on new orders and returns shall be calculated according to size, weight and destination of the parcel. Custom duties may be applied randomly or according to your order amount, depending on your Import/Export Country Regulations. See our FAQ for further information.
Delivery

Products purchased on www.subdued.com are delivered as per delivery times and procedures given below. Once your order has been dispatched, you will receive a shipping confirmation email with the link to track your order.

Italy: 1-2 working days from receipt of the shipping confirmation email.
EU Countries: 1-2 working days from receipt of the shipping confirmation email.
Usa 2-3 working days from receipt of the shipping confirmation email.
Rest of the world: 3-5 working days from receipt of the shipping confirmation email.

Shipping costs are not refundable, except in case of inconvenience due to Subdued.

Delivery times may be delayed in case of festivities. In any case, the products will be delivered within 30 calendar days, as set by law. If any error has occurred with your order or you have not received it yet, please remember to contact our Customer Care within 30 days from the shipping date, otherwise we cannot guarantee a refund/new shipment.

We inform you that, to ensure the delivery of your order, it is not possible to enter a Post Office Box as a shipping address. If nobody is available at the given delivery address, we will attempt to deliver two more times on the following days. If again nobody is available to receive the parcel, it shall then be returned to the sender. The cost of the new delivery shall be borne by the recipient even if the order was previously sent free of charge.

We also suggest that you provide your mobile phone number instead of a landline number so that you can easily take advantage of the following services, thanks to DHL On Demand Delivery:
•RESCHEDULE DELIVERY within 7 days
•HOLD THE SHIPMENT up to 30 days
•ALTERNATE ADDRESS (country excluded)
•COLLECT FROM A DHL SERVICEPOINT
•LEAVE THE SHIPMENT WITH NEIGHBOR
•LEAVE THE SHIPMENT AT YOUR FRONT DOOR
Once your shipment is ready to be delivered, you will receive the estimated delivery date by email or text message, from which you can access On Demand Delivery and personalise the receipt of your parcel. You will then receive a confirmation of the update on the new delivery date.