subdued about us

Shipping Information

DELIVERY CHARGES:

Delivery charges applied to purchases and returns are the following:

Italy EUR 8 - Free delivery on orders over EUR 80. Free delivery on all returns.
Member states of the European Union EUR 14 - Free delivery on orders over EUR 80. Delivery charges on returns: EUR 14.
UK Free delivery on orders over GBP 80. Delivery charges on returns: GBP 14.
USA Shipping costs up to maximum of USD 9. Free shipping on orders over USD 100. Shipping charges on return USD 9.
Rest of the world Delivery charges on new orders and returns shall be calculated according to size, weight and destination of the parcel.

 

DELIVERY:

Products purchased on www.subdued.com are delivered as per delivery times and procedures given below.

Once your order has been dispatched, you will receive a shipping confirmation email with the link to track your order.

Italy 1-2 working days from receipt of the shipping confirmation email.
Member states of the European Union 3-5 working days from receipt of the shipping confirmation email.
USA 2-3 working days working days from receipt of the shipping confirmation email.
Rest of the world 3-5 working days from receipt of the shipping confirmation email.

Delivery times may be delayed in case of festivities.

In any case, the products will be delivered within 30 calendar days, as set by law.

Upon receipt of the parcel, the recipient is required to sign the delivery receipt. We therefore suggest you provide a delivery address where someone will be available to sign.

If nobody is available at the given delivery address, we will attempt to deliver two more times on the following days. If again nobody is available to receive the parcel, it shall then be returned to the sender. The cost of the new delivery shall be borne by the recipient even if the order was previously sent free of charge.

For orders paid with credit card, an additional working day must be added to the normal delivery times to allow for normal administrative checks.