Search for the product you want to buy in the ‘New In’ and ‘collection’ sections. View all products that interest you and click on the icon to zoom in and see details such as size, available colours, price, fabric composition and code. Choose the product you want to buy and add it to your shopping cart. You may exit at any time or choose to continue shopping by adding more to the cart. When you have finished shopping, finalize your order and submit payment details. Once you have entered your payment and contact details, you will be asked to review the order and your details to ensure it is all correct. Make sure that the recipient's name and shipping address are correct otherwise your package will not arrive at your destination. Select a payment method: Visa, Visa Electron, MasterCard, or Pay Pal. You will then receive an email confirming your order. Payments are made in accordance with the Verified By Visa and Secure Code standards and therefore the responsibility of the transaction, or the risk thereof, is assumed not by the purchaser but the company itself. When purchasing you may be required to insert your username and password to access data related to your credit card provider. This is a security procedure we adopt to protect cardholders from fraudulent misuse. If you are having problems please write at firstname.lastname@example.org or directly contact your bank.
Shipping charges applied to purchases and returns are as follows: Italy: shipping costs up to a maximum of EUR 8; free shipping on orders over EUR 80. Free shipping on all returns. Member states of the European Union: shipping costs up to a maximum of EUR 14; Free shipping on orders over EUR 80. Shipping charges on returns: EUR 14. UK: shipping costs up to a maximum of GBP 14; free shipping on orders over GBP 80. Shipping charges on returns: GBP 14. USA: shipping costs up to a maximum of USD 23. Free shipping on orders over USD 100. Shipping charges on returns: USD 23. Rest of the world: shipping charges on new orders and returns shall be calculated according to size, weight and destination of the parcel. Delivery: Products purchased on www.subdued.com are delivered as per delivery times and procedures given below. Once your order has been dispatched, you will receive a shipping confirmation email with the link to track your order. Italy: 1-2 working days from receipt of the shipping confirmation email. Member states of the European Union: 3-5 working days from receipt of the shipping confirmation email. Rest of the world: 3-5 working days from receipt of the shipping confirmation email. Shipping costs are not refundable, except in case of inconvenience due to Subdued. Delivery times may be delayed in case of festivities. In any case, the products will be delivered within 30 calendar days, as set by law. Upon receipt of the parcel, the recipient is required to sign the delivery receipt. We therefore suggest you to provide a delivery address at which there will always be someone available to sign it. If nobody is available at the given delivery address, we will attempt to deliver two more times on the following days. If again nobody is available to receive the parcel, it shall then be returned to the sender. The cost of the new delivery shall be borne by the recipient even if the order was previously sent free of charge. For orders paid with credit card, an additional working day must be added to the normal delivery times to allow for normal administrative checks.
You have the right to withdraw from the contract and ask for return, within 14 days from when you, or any appointed third party, receive the order. To exercise your right to withdraw, please send us a return request by accessing “Return & Exchanges” area and clicking on "Registered user" or "Guest user", then follow the instructions.
If you are a Registered user: Login in your account and enter "My orders / Create a return" section, then fill out the online return form with the following information: select the item(s) you want to return - the reason for return - refund method (Card / PayPal or Store Credit) - pick-up day and time.
If you are a Guest user: enter your order number and the email used to place the order, then fill out the online return form with the following information: select the item(s) you want to return - the reason for return - refund method (Card / PayPal or Store Credit) - pick-up day and time.
As soon as we will receive your Return request, you will receive a Return request confirmation email, which will also include the instructions for returning the product and attached a pdf file with the DHL shipping label (waybill). You should print the DHL label and put it on the returned parcel. Then wait for the courier to collect the goods on the agreed day and time. All returns must be shipped from the same country they have been shipped to. To meet the withdrawal deadline, it is sufficient to submit the withdrawal request before the withdrawal period expires (14 days), by following this procedure and the instructions given in the withdrawal confirmation email. Refund of payments shall include delivery costs only for purchases made by final users residing or domiciled in Italy. For all other Countries, the Return confirmation email (after your return has been processed) will indicate the amount of return costs to be borne by the customer. For more information see our “Shipping information” section. Refunds will be processed using the same payment method you used while paying your order or, as an alternative to the refund, you may also choose to receive a Subdued Store Credit. The store credit will be linked to your account for max. 365 days, it cannot be converted into cash money and can be used just for purchases on our website www.subdued.com, in accordance with the General Terms and Conditions of Sale given on this website. The refund will be processed once we will receive your returned parcel. You shall be liable only for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If you prefer to use a different courier, taking care of your return by yourself, you can also do it, but be aware that in this case you will be the sole responsible for your returned parcel, in the event of any inconvenience or if it does not arrive to Osit Impresa spa on time. In this case your return request must be sent per email at email@example.com, including the listing of the items you want to return and the refund method you prefer. If we did not receive your return request within the withdrawal deadline of 14 days, your return may not be accepted. If you have received a damaged or incorrect product, please clearly indicate this as the reason of the return while filling out the online return form, and then send us an email to firstname.lastname@example.org. We recommend you to sign "subject to checking" or refuse any parcels or packaging delivered by the courier which may show signs of damage. Exchanges are accepted just for failed or wrong items.
tops & t-shirts, bodysuits, sweatshirts, sweaters, shirts, coats & jackets, dresses, suits & overalls
jeans, jeggings, pants & shorts
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